Orders ship within 1 to 3 business days and transit takes 5 to 8 business days within the Continental U.S. Total delivery time is 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your system every step of the way.

Currently, free shipping is available within the Continental U.S. only, which excludes Alaska and Hawaii. If you are located in AK or HI, please contact our support team to discuss shipping options and any applicable costs for your area.

We want you to be completely satisfied with your purchase. If a product does not meet your expectations, please reach out to our team within the return window outlined in our Returns Policy. We will guide you through every step of the process to make it as smooth as possible.

Yes, exchanges are available for eligible items. Contact our support team and let us know which model you would like instead, and we will coordinate the exchange details including return shipping for your original unit and delivery of the replacement.

Our biometric security safes are designed to store multiple fingerprint profiles, allowing authorized family members or team members to access the safe independently. The exact number of profiles varies by model, so check the product specifications or ask our team for details on a specific unit.

The right capacity depends on your household energy consumption and which appliances you want to power during an outage. Our product pages list wattage output and battery capacity for each system. If you need help calculating your needs, send us a message and we will walk you through a sizing recommendation.

Sales tax, if applicable, is calculated and displayed at checkout.